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Positioned one of the
country's oldest manufacturers as a world class, global player.
One of the country’s oldest and most
revered companies engaged Robert Marston And Associates in early
2006 to help it generate positive media coverage that would explain
the company’s multi-faceted businesses and its strategic focus. The
company believed in making great products and serving customers
well, but for many decades, company executives did not think it
appropriate to talk about the company or its accomplishments in the
media. However, by remaining silent for as long as it did, few
investors and business reporters understood that the company was no
longer a nostalgic Midwest tractor company, but, instead, a truly
global manufacturer with plants in 16 countries that uses
leading-edge technology, such as GPS, robotics, RFID tracking,
NASA-style imagery and data analysis to enhance the productivity of
its customers who work the land.
Marston had two tasks: 1. Understand
the decentralized company in all of its facets and produce a
briefing document that would portray the essence of the company and
its activities persuasively to the media. 2. Introduce the CEO
selectively to major media, so he could tell the company’s story
effectively.
To achieve the first task, Marston
examined hundreds of company documents and interviewed senior
executives of the company to learn the management team’s strategic
plan of growing the company’s business profitably. Because each of
the company’s four divisions are decentralized and focus on
different markets - i.e., agriculture, construction and forestry,
lawn and garden, and equipment financing - developing and explaining
the strategic mission of the company was challenging. Marston
produced a 30-page, journalistic briefing document built around the
theme of productivity and the company’s core values. The document,
approved by the company’s management team, was used quite
effectively by Marston to interest targeted media to write favorably
about the company. To achieve the second task, Marston arranged a
series of editorial board meetings and interviews with key reporters
at BusinessWeek, The Wall Street Journal, The New
York Times, Barron’s, Reuters, Bloomberg,
Financial Times, The Economist, Fortune and
others. As a result of this effort, the company is finally seen as
the world-class, sophisticated manufacturer and global player that
it is.
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